Support 支援
We aim to reply within 2 business days. Please tell us your device model, iOS version, and what you were doing when the problem happened.
我們一般會於 2 個工作天內回覆。請告知您的裝置型號、iOS 版本,以及問題發生時您正在做甚麼。
Common questions
How do I cancel or change my subscription?
Subscriptions are billed by Apple, so they are cancelled through Apple rather than through us. On your iPhone open Settings, tap your name at the top, then Subscriptions, and choose Siu Tim Siu Dai. You can also reach the same place from the app: Profile tab, then Manage plan.
Cancelling stops the next renewal. You keep the paid features until the end of the period you have already paid for.
I paid but the app still shows the free tier.
Open the Profile tab and use Restore purchases. Make sure the device is signed in to the same Apple Account that made the purchase. If it still does not appear, email us with the date of purchase and we will look it up.
How do I delete my account and my data?
In the app, go to the Profile tab and choose Delete Account. This wipes the data stored on your device and deletes your account on our servers. It cannot be undone.
The app cannot estimate my meal.
Photo and text meal logging are processed by a server, so the device needs a working internet connection. If the service cannot be reached the app tells you rather than guessing. If it keeps failing on a good connection, send us the photo you were trying to log.
Can I switch the app to English or Chinese?
The app follows your device language by default. To override it, go to the Profile tab and choose Language.
Where do the calorie and nutrient targets come from?
Every health figure the app shows is traceable to a published source. Tap Where our numbers come from — it appears under the daily calorie ring, in the Nutrients panel, in the Nutrition needs card on the Profile tab, on any recipe screen, and during first-run profile setup.
These figures are general estimates and are not medical advice. If you are managing a health condition, please speak to a doctor or a registered dietitian.
How does family linking work?
Family linking is a Max plan feature. A subscriber invites a family member, and once the invitation is accepted the subscriber can view and manage that member's meal and nutrition logs. Recipes, pantry, meal plans, shopping lists and account settings are never shared. You can leave the family at any time from inside the app, which immediately ends that access.
I forgot my password.
Use Forgot password on the sign-in screen. The reset link is sent to the email address on the account. If that inbox is no longer reachable, email us from an address you can access and we will help you work out the options.
Reporting a problem
Bug reports are welcome and genuinely useful. The most helpful ones include what you expected to happen, what actually happened, and a screenshot. If the app crashed, telling us which tab you were on narrows it down quickly.
常見問題
如何取消或更改訂閱?
訂閱由 Apple 收費,因此需經 Apple 取消,而非經我們處理。請在 iPhone 開啟「設定」,點按頂部您的名稱,選擇「訂閱項目」,然後選取「少甜少底」。您亦可於應用程式內前往「個人檔案」分頁,點按「管理計劃」前往同一頁面。
取消後只會停止下一次自動續期。在您已付費的期間結束前,付費功能仍可繼續使用。
我已付款,但應用程式仍顯示免費版。
請前往「個人檔案」分頁,選擇「回復購買」。並請確認裝置正以當初購買時的同一個 Apple 帳戶登入。如仍未生效,請電郵告知我們購買日期,我們會為您查核。
如何刪除我的帳戶及資料?
請於應用程式的「個人檔案」分頁選擇「刪除帳戶」。此操作會清除儲存於您裝置上的資料,並刪除您在我們伺服器上的帳戶,且無法復原。
應用程式無法估算我的餐膳。
影相及文字記錄均需經伺服器處理,因此裝置必須連接互聯網。如無法連接該服務,應用程式會直接告知您,而不會胡亂估算。若在網絡正常的情況下仍持續失敗,請將您嘗試記錄的相片電郵給我們。
可否切換中英文介面?
應用程式預設跟隨您的裝置語言。如需自行指定,請前往「個人檔案」分頁,選擇「語言」。
卡路里及營養目標的數字從何而來?
應用程式顯示的每一個健康數字均有公開出處。請點按「啲數字邊度嚟」查看 —— 該連結出現於每日卡路里圈下方、「營養素」面板、「個人檔案」分頁的「營養需要」卡片、任何食譜畫面,以及首次啟動時的個人檔案設定。
這些數字屬一般估算,並非醫療建議。如您正在處理任何健康狀況,請諮詢醫生或註冊營養師。
家人連結如何運作?
家人連結屬 Max 方案功能。訂閱者可邀請家庭成員,對方接受邀請後,訂閱者便可查看及管理該成員的餐膳及營養記錄。食譜、食材庫、餐膳計劃、購物清單及帳戶設定則絕不會共享。您可隨時於應用程式內離開家庭,有關存取權會即時終止。
我忘記了密碼。
請於登入畫面選擇「忘記密碼」。重設連結會寄往帳戶所登記的電郵地址。如該電郵已無法接收,請以您可使用的地址電郵我們,我們會協助您了解可行做法。
回報問題
我們歡迎並重視您的問題回報。最有幫助的回報通常包括:您預期會發生甚麼、實際發生了甚麼,以及一張螢幕截圖。如應用程式閃退,告知我們當時身處哪一個分頁,有助我們迅速定位問題。